Downtown KL live-house venue and organiser

From WhatsApp orders and spreadsheets to end-to-end digital ticketing.

Pentas Nasional replaced manual payment validation, ticket distribution, customer logging, and spreadsheet-based entry checks with one connected event workflow.

The operating problem

The manual path became too fragile.

  • Each event used a WhatsApp purchase link or, at times, a Google Form.
  • Staff sent a QR code and payment amount manually.
  • Staff checked the bank account to validate each payment.
  • Staff copied customer and payment details into a spreadsheet.
  • Google Forms reduced data entry but did not remove manual payment validation.
  • Screenshot receipts created fraud risk.
  • The workflow became unsustainable for larger events.
  • Event-day staff manually searched spreadsheets to validate entry.

Transformation

One connected event workflow.

Pentas Nasional digitised ticket purchase, payment, distribution, organiser visibility, and event-day redemption.

The work by role

A clearer path for each team.

The workflow gives attendees, the organiser, and the door team a defined place in the same event system.

Attendees

  • Card, FPX, and BNPL payment options
  • Digital tickets
  • Calendar reminders when attendees connect a supported calendar

Organiser

  • Sales dashboard
  • Event-health and performance visibility
  • Customer data
  • Post-event surveys and information

Door team

  • QR scanning
  • Immediate ticket-validity feedback
  • Wristband issuance after validation
  • No manual spreadsheet search

Media slot

The work, ready to show.

A real event photograph will complete this part of the story when the approved asset is available.

Petai Belalang KL

Next steps

Keep the business problem in view.

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